Store Hours: Wed-Fri 9am-5pm | Sat 9am-3pm

Contacting Sweet Jazmines

BEFORE YOU EMAIL US
We only take orders BY PHONE. We do not take orders by email (or via Facebook or Instagram).

Over the years, we have found that there are too many variables when dealing with custom pastry orders, and often something that takes four or five emails to deal with can be settled quite quickly with one short phone call. So, please call us to place your order, at 610-644-1868. We cannot consider your order placed until you have spoken to someone on the phone.

What if I have to place a rush order on a day that you are closed?

Our normal turnaround time for a custom cake is at least one week in advance for single-tier cakes, and at least two weeks in advance for multiple-tier cakes or any special or custom artwork. But if you discover on a Sunday or a Monday that you will need a cake on short notice, please do not email us. So much email comes in on our days off that your rush order might not be seen until it's too late. If you do have to place a rush order, call the shop on Tuesday morning to see if we are able to accomodate your order, and do note that a rush fee will apply. We are not open to walk-in traffic on Tuesdays, however, we are in the bakery working on previously-placed orders.

How can I send you example photos, or additional details?

You can email us with details or images related to your order. For example, photos of cakes you like, or the style of your bridesmaid dresses, or a specific character from a cartoon. You can also email us if you have questions or want more information about something. However, we cannot consider your order placed until you have spoken to someone on the phone.

What if I want to match frosting to a dress, or to our linens?

Computers, tablets and smartphones are great, but one thing they do not do well is reproduce color consistently. What looks coral on your screen might look orange on ours. So if you have a color you want to match or replicate, you must bring a hard copy photo, or a fabric sample, into the shop.

Some additional things to note about calling us:

Due to our production schedule, it may take 48 business hours for us to respond.

If you reach our voicemail, please only leave your name, your one best telephone number, and the date for which you need your order.

Many questions are answered on our FAQ page. If you need more information, check that page first; we might have already answered it there!

If, after reading this whole page, you still want to email us:

Click here to send an email: TheChef@sweetjazmines.com

Sweet Jazmines
15 Bridge Avenue
Berwyn, PA 19312
610.644.1868
TheChef@sweetjazmines.com

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Site updated on February 10, 2016 by Fjordstone Graphic & Website Design